Hello, I have been having difficulty using my card since I got it, or worked for on eve...

GetHuman3841398's Restricted Account issue with Capital One from October 2019

Help with my Capital One issue
The issue in GetHuman3841398's own words
Hello, I have been having difficulty using my card since I got it, or worked for on evening and then not again, I called and they said it was under review for fraud which I do not understand. And now I can’t get logged in. This is proving quite stressful for me as I am currently in hospital recovering from throat surgery and can’t talk properly at the moment. I understand that you want to talk to me to fix this and that is fine but it will need to be next week when my vocal chords are recovered and the swelling has gone down. I did try to contact you using my NGT lite app but I can’t get through on that line at the moment. Can you please either resolve this or note on my file that I will call next week . If necessary I can provide evidence from my doctor to attest to this.**Thank you **Mr David Dobson

GetHuman3841398 did not yet indicate what Capital One should do to make this right.

How GetHuman3841398 fixed the problem
I used their textphone service for customers hard of hearing or who have communication difficulties, they could not have been more understanding and resolved my issues straight away.
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Capital One

Restricted Account issue
Reported by GetHuman3841398
Oct 28th, 2019 - 3 years ago
GetHuman3841398 shared how to fix
Seen by 4 customers so far
Similar issue to 11076 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security


GetHuman3841398 started working on this issue
Oct 28th, 2019 1:55pm
GetHuman3841398 confirmed the issue is fixed. Hooray!
Oct 28th, 2019 6:34pm

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