I just g*t my secured capital one platinum credit Card. I activated . I made a couple s...

GetHuman-hollynsn's customer service issue with Capital One from October 2019

Help with my Capital One issue
First: share to improve GetHuman-hollynsn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hollynsn may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-hollynsn's own words
I just g*t my secured capital one platinum credit Card. I activated . I made a couple small purchased but when I went to pay on my car it was denied. I called And just simply needed to do a verification of my Drivers License with a link I was texted on Real time. I did so with clear images on back And of the front of my ID. I was told everything was fine. I look now And the restriction is still holding up my Card. I called the customer ervice number on the back of my Card but they were closed. I NEED the restriction lifted off of my Card that I PUT MY MONEY ON

GetHuman-hollynsn did not yet indicate what Capital One should do to make this right.

How GetHuman-hollynsn fixed the problem

We are waiting for GetHuman-hollynsn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Customer service issue
Reported by GetHuman-hollynsn
Oct 3rd, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 10470 others
0 customers following this


GetHuman-hollynsn started working on this issue
Oct 3rd, 2019 6:48am
GetHuman-hollynsn confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 8:28am
GetHuman-hollynsn indicated the issue is not fixed yet.
Oct 3rd, 2019 8:29am