We are a dealership, a trade in vehicle was paid off twice, we need a refund on one of...

GetHuman3378077's customer service issue with Capital One from August 2019

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The issue in GetHuman3378077's own words
We are a dealership, a trade in vehicle was paid off twice, we need a refund on one of the payments please and would like to speak to a live person.**PLEASE HAVE A REPRESENTATIVE THAT CAN ACTION A REFUND OF AN OVERPAYMENT ON A LOAN CALL ***.***.**** ASAP!!!!!**thank you!
A SIMPLE ABILITY TO SPEAK TO A PERSON WHO CAN ACTION GETTING CUSTOMERS TO A REPRESENTATIVE OR DEPARTMENT THAT CAN HELP WOULD BE PARAMOUNT IN EMPOWERING CUSTOMERS TO NOT SPEND HOURS AND HOURS SOLVING A SIMPLE CONCERN
REVISITING CUSTOMER SERVICE AND ACTUALLY PROVIDING IT WITH PEOPLE THAT CAN THINK AND NOT RELY ON AUTOMATION (WHICH BY THE WAY DISCONNECTS AT THE DROP OF A HAT...A REPRESENTATIVE WOULD BE TERMINATED FOR THAT ACTION)....STRATEGIC PLANNING FOR THE FUTURE NEEDS TO INCLUDE OPTIMIZING THE BRIDGE FROM AUTOMATION TO ACTIONING CONCERNS OUTSIDE THE TYPICAL FLOW CHART OF ACTIVITY!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YES, REACHED OUT TO A FRIEND THAT IS EMPLOYED WITH CAP ONE AND HE IS CONDUCTING A CREATIVE SEMINAR AND COULD NOT STOP RIGHT NOW TO HELP....but........HE DID RESPOND!!!!
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Capital One

Customer service issue
Reported by GetHuman3378077
Aug 6th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 9222 others
0 customers following this

Timeline

GetHuman3378077 started working on this issue
Aug 6th, 2019 2:26pm

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