In the Credit-Wise box on your website, it stated that my credit info would be updated...

GetHuman-datasurf's customer service issue with Capital One from June 2019

Help with my Capital One issue
First: share to improve GetHuman-datasurf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-datasurf may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-datasurf's own words
In the Credit-Wise box on your website, it stated that my credit info would be updated on June **th of this month. Only when I went to see the update, there was no update, no change. Though there should have been because I paid my balance off in full over a week or so before the **th. So, I'm wondering why was my credit info not updated to reflect this new balance change? Also, I would like my update that should have happened on the **th to be done today, not on the **th which is what the new info in the Credit-Wise box is stating now. Please update my information asap, like it should have been. I shouldn't have to ask you to do something that you claimed you were going to do. Why wasn't it updated to reflect the new balance? Does this happen often? Because if so, that is wrong, and this issue needs to be addressed, it is very important that I have my credit info updated today, Thank you, Thomas Simpson
GetHuman-datasurf did not yet indicate what Capital One should do to make this right.
I have an issue with Capital One too
How GetHuman-datasurf fixed the problem
We are waiting for GetHuman-datasurf to fix the problem and share the solution with the rest of us customers.
Please help with my Capital One issue
Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Customer service issue
Reported by GetHuman-datasurf
Jun 18th, 2019 - a mon ago
I have an issue with Capital One too
Not resolved
Seen by 4 customers so far
Similar issue to 7866 others
0 customers following this
Timeline
GetHuman-datasurf started working on this issue
Jun 18th 10:30pm