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Before contacting them, items GetHuman-bumperhu may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-bumperhu's own words
I'm an auto dealer and need a payoff amount for my customer's auto loan but can't get through the automated phone menus without a social security number. I need to have the payoff amount before my customer arrives tonight but they're on a flight and I'm unable to get in touch with them. I simply need to speak to a real person but there is no way through the phone menu without my customer's full social security number. I literally just need a payoff amount and an address to overnight the check to.
GetHuman-bumperhu did not yet indicate what Capital One should do to make this right.
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