I have a Capital One Auto Finance account *************. The actual auto has been take...

GetHuman2252629's customer service issue with Capital One from February 2019

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The issue in GetHuman2252629's own words
I have a Capital One Auto Finance account *************. The actual auto has been taken out of state without my authorization. I found out that additional drivers have been operating the vehicle. I have made several efforts to recover the auto and return it to my control and possession. Local law enforcement has said it is a civil matter when my attorney and law enforcement in my home town have said it is not a civil matter. My insurance company has said the car needs to be returned or my insurance rates will skyrocket. *Since I am the legal owner then I am liable. I would like to request that Capital One Auto Finance assist me in recovering the vehicle by issuing a recovery order and towing the vehicle to a local General Motors dealership so I can get a new key made *If I do not get the car back then I cannot afford to continue paying the monthly installment or returning the vehicle to the finance company. I want to keep the account in good standing. *Please help !!!*Leslie Pearson ***********. *Please help!

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Capital One

Customer service issue
Reported by GetHuman2252629
Feb 20th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 5028 others
0 customers following this

Timeline

GetHuman2252629 started working on this issue
Feb 20th, 2019 6:59pm

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