Hello, I received a replacement card for my capital one venture card a few months ago b...

GetHuman2231806's customer service issue with Capital One from February 2019

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The issue in GetHuman2231806's own words
Hello, I received a replacement card for my capital one venture card a few months ago because my previous one had expired. Every time I have tried to make a purchase with the new card, either in person or online, it tells me it isn't being accepted. I still have an open account and would like it to remain open. Is this an issue that can be fixed by just sending me a new card or is there something else that needs to be done? Thank you
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Capital One

Customer service issue
Reported by GetHuman2231806
Feb 18th, 2019 - 8 mons ago
I have an issue with Capital One too
Not resolved
Seen by 3 customers so far
Similar issue to 4965 others
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Timeline
GetHuman2231806 started working on this issue
Feb 18th 12:25pm