Thank you very much for your Rejection Email I received this afternoon. I had reached...
GetHuman-kentdjac's customer service issue with Capital One from January 2019
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The issue in GetHuman-kentdjac's own words
Thank you very much for your Rejection Email I received this afternoon. I had reached the conclusion, based on my experience with Capital One, that didn’t want your card anyway. So I thought you might want to know how hard to understand this decision is, and how poor your Customer Service is—which actually is now helping me to comprehend your rejection--because you are very poor at Customer Relations. **Starting in January I called three times to take advantage of your mail offer for the Savor Card. I am sent offers like this frequently and was under the assumption that you had done your homework, assuming you sent this offer to me as I would be an attractive client. Well, was I mistaken. You apparently did no homework, and that which you did do was poor, just like your rejection decision. And just so you know how efficient you are in responding to a “New Customer”call—that’s the option the automated prompt gave anyway—I waited on the phone three times to file an application. And EACH TIME I WAITED ON HOLD FOR OVER AN HOUR!!!! I should have seen known better with those experiences.**And what is absolutely offensive about this whole ordeal, forgetting the * one hour wait calls to you, is that this is the first time I have EVER been rejected for a credit card. That is really hard to understand when I have a credit scores of ***-***, millions of liquid assets in investments, decent retirement income from those assets of $***,****year and absolutely no debt. Hard to understand. Very hard to comprehend.**Frankly, I am now thankful that I don’t have your third-tier card. I have quite a few friends in my social-economic strata with whom I will gladly share my Capital One experience.**Kent Jackman
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