My name is Annette and I am the title clerk for North Park Volkswagen in San Antonio Te...

GetHuman-aezapata's customer service issue with Capital One from January 2019

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The issue in GetHuman-aezapata's own words
My name is Annette and I am the title clerk for North Park Volkswagen in San Antonio Texas. I am trying to contact you in reference to a lien that was placed on one of our deals in error. The lienholder recorded was Capital One when it really should have been another lender. The VIN number is *VV*B*AXXJM****** and the customer name is Jacqueline Rose Wilson-Valdez. Please submit an electronic lien release as soon as possible so that we can resubmit with the correct lienholder.
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Capital One

Customer service issue
Reported by GetHuman-aezapata
Jan 14th, 2019 - 9 mons ago
I have an issue with Capital One too
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Seen by 3 customers so far
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GetHuman-aezapata started working on this issue
Jan 14th 5:29pm