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Before contacting them, items GetHuman-aezapata may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
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The issue in GetHuman-aezapata's own words
My name is Annette and I am the title clerk for North Park Volkswagen in San Antonio Texas. I am trying to contact you in reference to a lien that was placed on one of our deals in error. The lienholder recorded was Capital One when it really should have been another lender. The VIN number is *VV*B*AXXJM****** and the customer name is Jacqueline Rose Wilson-Valdez. Please submit an electronic lien release as soon as possible so that we can resubmit with the correct lienholder.
GetHuman-aezapata did not yet indicate what Capital One should do to make this right.
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