Got my first capital one card. Made a transfer to my bank of america account to pay off...

GetHuman-hsafaria's customer service issue with Capital One from November 2018

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The issue in GetHuman-hsafaria's own words
Got my first capital one card. Made a transfer to my bank of america account to pay off my credit card from that bank, amount if $*,***.**. I made this transfer on ***** and trusting it was all good, did not make any additional payment on my bank of America Visa card before due date of *****. When I found out that although the money was out of my capital one card on the **st but on the **th was not yet in my account, I called capital one to see what was going on, and guess what they tell me it takes ** days for the transfer to be completed. I was speechless. So I've been charged for not making a payment on my Visa card on time, all the money went out of my capital one card and fir ** days, capital one holds on to it to gain a profit, and they do not have the decency of even telling me about the ** days, not even chen I finished the transfer. Not a word, anywhere from anyone, until I called.
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Capital One

Customer service issue
Reported by GetHuman-hsafaria
Nov 29th, 2018 - 9 mons ago
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GetHuman-hsafaria started working on this issue
Nov 29th, 2018 3:33pm