Hello,**I was using Capital One app to submit a credit card payment online which was du...

GetHuman-juliakos's customer service issue with Capital One from November 2018

3203 similar
0 following
Help with my Capital One issue
Next: our robot will wait on hold for GetHuman-juliakos to get a Capital One rep on the line!
Always use the GetHuman Phone tocall Capital One. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-juliakos's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
First: share to improve GetHuman-juliakos's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-juliakos's own words
Hello,**I was using Capital One app to submit a credit card payment online which was due today November **. The app wouldn't process my payment, I kept getting a loading circle on the screen. I missed the cutoff time and went to make the payment over the phone. I chose the wrong amount so I canceled that payment and went to the app again about an hour later, and was able to submit it through the app finally. I would like to request a refund of the late fee since my payment was late only by *.* hours. *I always pay on time and in full. Thank you so much for your help in this matter!**Julia
GetHuman-juliakos did not yet indicate what Capital One should do to make this right.
I have an issue with Capital One too
How GetHuman-juliakos fixed the problem
We are waiting for GetHuman-juliakos to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-juliakos fixes it.
This email address isn't valid

Capital One

Customer service issue
Reported by GetHuman-juliakos
Nov 29th, 2018 - 9 mons ago
I have an issue with Capital One too
Not resolved
Seen by 8 customers so far
Similar issue to 3203 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security
GetHuman-juliakos started working on this issue
Nov 29th, 2018 3:28am