Have just made the change from Discover to the Capital One Venture Program. Discover wa...

GetHuman1554781's customer service issue with Capital One from November 2018

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The issue in GetHuman1554781's own words
Have just made the change from Discover to the Capital One Venture Program. Discover was free and we are paying for the Venture Program. Discover had great customer service and we have been on hold for over * minutes waiting on a representative. Please advise why a free card program is able to answer a customers call within ** seconds and a card company who charge $** per year misses the * plus still waiting mark?
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Capital One

Customer service issue
Reported by GetHuman1554781
Nov 13th, 2018 - 10 mons ago
I have an issue with Capital One too
Not resolved
Seen by 3 customers so far
Similar issue to 2893 others
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Timeline
GetHuman1554781 started working on this issue
Nov 13th, 2018 11:10pm