Charged a fee I did not knowingly agree to

GetHuman1530896's customer service issue with Capital One from November 2018

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Help with my Capital One issue
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The issue in GetHuman1530896's own words
Have a no-fees travel rewards card. ... I have been charged a $** annual fee for my credit card for the past * years. I just noticed this. But I did not have this charge when I first got the card. I do not have any records of agreeing to this fee. Credit Card companies already take significant cuts of every transaction where I use the card. This is why large banks are not trusted.**I will cancel this card and get a different card without this fee unless: (*) the fee for the last * years is refunded and (*) I will not receive any such fees in the future.
They already make money on transaction fees charged to merchants, and cardholders like myself can easily switch cards. Losing me long term as a customer is not worth the extra $** per year they are sleazily charging.
All such fees are refunded and I will not receive any such fees in the future.
Active card user, always pay in full.
Using their website, which they make very hard to navigate to create a help ticket.
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Capital One

capital one visa signature card
Customer service issue
Reported by GetHuman1530896
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2808 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman1530896 started working on this issue
Nov 9th, 2018 5:51pm

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