**-*-******Dear Sir:**You advised me a few weeks back that my card was blocked. I call...

GetHuman1222172's customer service issue with Capital One from November 2018

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The issue in GetHuman1222172's own words
**-*-******Dear Sir:**You advised me a few weeks back that my card was blocked. I called you and told you to keep the card blocked. You did NOT* instead, you allowed charges to continues. They were legitimate charges by my wife, Marie W. Haynes to Food City in Blaine, TN and a couple of other charges made back in East Tennessee.**I’ve terminated charging to CapitalOne because I’m not sure what you people are doing and the fact you charged over $** for fees for non payment. ** For the record, I am ** years old and moved from my address in East Tennessee, **** Low Gap Rd, Elizabethton, TN ****** over the past two weeks My new address is: Kenneth & Marie W. Haynes **** Hwy ***, Washburn, TN *****. **Since I had no Internet connection or telephone and couldn’t receive my mail on time, your penalty fees hit me hard because I pay my bills on time. **Since you have effectively wiped out all credit savings I obtained using your card, I will refrain from using it until the issue becomes clearer. **On the other hand, if you see fit to refund the penalty fees you charged, I am inclined start using the card again. **Thank you for your consideration in this request. ***Kenneth R. & Marie W. Haynes

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Capital One

Customer service issue
Reported by GetHuman1222172
Nov 9th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2806 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman1222172 started working on this issue
Nov 9th, 2018 5:40pm
GetHuman1222172 confirmed the issue is fixed. Hooray!
Nov 9th, 2018 5:40pm

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