From: Simon Hunt ******@***.com**Date: * November **** at **:**:** GMT*To: Capital One...

GetHuman-sthunt's customer service issue with Capital One from November 2018

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The issue in GetHuman-sthunt's own words
From: Simon Hunt ******@***.com**Date: * November **** at **:**:** GMT*To: Capital One ******@***.com**Subject: Re: Your bank declined your latest payment*There is no reason why this payment has been declined. **First - why are you taking the full amount when a minimum amount situation was set up **Second - why has everything been cancelled on the back of it ? **Third - why is my credit so worthlessly low ? I have questioned this on many occasions and it is my firm and honest opinion that your systems and ‘catchalls’ do not work . **Please could you respond or call me on ***** ****** to discuss ? **Simon Hunt **Sent from my iPhone**On * Nov ****, at **:**, Capital One ******@***.com* wrote:** *** *****PLEASE MAKE YOUR PAYMENT*AS SOON AS POSSIBLE**Account Number***** **** **** ******Find out more about *Safety & Security****Dear Mr Simon Hunt,***We initially credited the payment of £***.** that you made on ********** to your account. However, it failed to go through when your bank or building society tried to process it. To find out why this happened you’ll need to speak to your bank or building society.**Because your payment has failed, if you haven’t already, you still need to make the minimum payment amount shown on your last statement.*** ***You can see the other ways you can pay on our website.***HAVING DIFFICULTY MAKING*YOUR PAYMENTS?***If you're worried about or are having difficulty making your payments, it's important to call and let us know sooner rather than later on ***** *** ***. That way you can avoid the risk of escalating debt through additional interest and charges on your balance.*Thanks for being a Capital One customer.**Darren Carlile*Head of Customer Operations*****WHERE TO TURN FOR FREE,*INDEPENDENT ADVICE**Here's a list of not for profit organisations you can talk to if you're finding your financial situation difficult and would like to discuss it for free with someone independent:**Step Change Debt Charity*Free phone **** *** ********PayPlan*Free phone **** *** ********National Debtline*Free phone **** *** ********Citizens Advice Bureau*Find your local branch at******Contact Us***Privacy Policy***Security Centre***Help Prevent Fraud******Calls may be monitored and recorded for training purposes.**Please read - Important information*This email is from Capital One about your credit card with us. **For added peace of mind our internet fraud protection includes anti-fraud protection, monitoring, identity theft prevention and support.**Please do not reply to this email. We cannot accept incoming replies. If you would like to contact us please sign in to your account and send us a secure message using our online account service or visit our website.****Safety and Security*So you know that emails we send are genuinely from us, we will always quote the last * digits of your account number. We will never ask for personal details about you or your Capital One account via email. If you get an email that seems to be from us but you're not sure if it's genuine, please let us know straight away. You can also visit the Capital One security centre for our latest security advice.**For more information about how we use your email address to contact you click here. To ensure you always receive service emails from us, please add ******@***.com and CapitalO*****@***.com to your contacts list.***A registered mark of Capital One.**Capital One. Capital One (Europe) plc: Registered Office Trent House, Station Street, Nottingham, NG* *HX. Registered in England and Wales. Company Number: *******. Authorised and Regulated by the Financial Conduct Authority.***********AA***B*****

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Capital One

Customer service issue
Reported by GetHuman-sthunt
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 2778 others
0 customers following this


GetHuman-sthunt started working on this issue
Nov 8th, 2018 9:27am

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