I have recently had an issue, I do not have a capital one *** account, but I was sent...

GetHuman1466557's customer service issue with Capital One from November 2018

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The issue in GetHuman1466557's own words
I have recently had an issue, I do not have a capital one *** account, but I was sent ** to my cash app account I cashed out and it some how got send to someone that belongs to your bank. I have spoke with cash app and they’re contacted capital one about the issue but was denied. I just want my funds Becuase they weren’t deposited in my account. I believe it may have been hacked. My name is Keri Johnson. And the account it came from was Square. I’m not sure how you can trace who’s account it went to but I just need my money. *Thank you
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Capital One

Customer service issue
Reported by GetHuman1466557
Nov 1st, 2018 - a mon ago
I have an issue with Capital One too
Not resolved
Seen by 2 customers so far
Similar issue to 2636 others
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Timeline
GetHuman1466557 started working on this issue
Nov 1st 8:03pm