My Capital One *** checking account does not have my correct address listed (the one li...

GetHuman-sewbell's customer service issue with Capital One from October 2018

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The issue in GetHuman-sewbell's own words
My Capital One *** checking account does not have my correct address listed (the one listed is from * moves ago and I have lived at my current address for almost * years) and I am blocked from correcting it. I also have not received my debit card that apparently got sent to the apartment I haven't lived at since ****.**My Capital One credit card account and my *** checking account are linked online. I opened my credit card account first, it has my correct address, and I am not blocked from making changes.**I get a notification that I need to contact Capital One to correct the information on my *** Checking account to match my credit card account.**I have sent several letters via postal mail and fax with no response. I have had technical difficulties with online live chat. I am disabled and unable to talk on the phone.

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Capital One

Customer service issue
Reported by GetHuman-sewbell
Oct 21st, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 2403 others
0 customers following this

Timeline

GetHuman-sewbell started working on this issue
Oct 21st, 2018 2:27pm

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