Capital One is sending me someone's account information and they want stop. Each month...

GetHuman-jbhr's customer service issue with Capital One from October 2018

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The issue in GetHuman-jbhr's own words
Capital One is sending me someone's account information and they want stop. Each month I receive an email about a payment that is due. *After the payment has been paid I receive an email saying it has been paid. *The reason I am writing this is to inform everyone in these emails they include the man's name, account number, payment amount and due date.*I have been calling Capital One every month for over a year to get them to stop sending me someone's account information. *They all tell me they will take care of it and I should not be receiving that information but I'm still receiving it. *So I have started posting this on every review board I can find to let everyone know that Capital one sends people's information out to the wrong people and when informed about it does nothing.

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Capital One

Customer service issue
Reported by GetHuman-jbhr
Oct 14th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 2258 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman-jbhr started working on this issue
Oct 14th, 2018 1:11pm
GetHuman-jbhr indicated the issue is not fixed yet.
Oct 15th, 2018 1:50pm

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