Hello, I am writing to address the issue of the $***.** charge that remains on my accou...

GetHuman1201512's customer service issue with Capital One from September 2018

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The issue in GetHuman1201512's own words
Hello, I am writing to address the issue of the $***.** charge that remains on my account. I understand that today is my last day to file an appeal of the chargeback with Capital One. Avis is telling me that they have issued the refund. CapitalOne has promised that I would receive information on how to dispute the chargeback. I have never received that information by email or phone, as promised. I have no blue flag to appeal online. Multiple promises of resolving the issue have been made by both companies. I am still looking at a lower credit score, spending more time attempting to resolve the issue, and spending more time rearranging other charges that should have gone on the card but cannot because of the tremendous amount that I am over my limit.**At this point, does either company plan to resolve the issue? If I do not have a credit posted on the bill today, I will contact an attorney to resolve the issue, as well as file with the appropriate consumer protection bureaus. I have spent my time resolving this issue. Please do your part, stop the promises of some future resolution that I have yet to see, and help me fix a charge that I never incurred by posting the correct credit to my account.**Sincerely,**Betty Spradley****---------- Forwarded message ---------*From: Beth Spradley ******@***.com**Date: Thu, Sep **, **** at *:** PM*Subject: Fwd: Website Assitance & Feedback (KMM********V*****L*KM)*To: ******@***.com****Hello,**I understand that my credit card account has been closed. Can you tell me why? I had a disputed charge with Avis and have not received a letter to appeal the charge, which according to Capital One's Customer Service department is due in ten days. I have contacted Avis. Avis says that they have issued the credit, as you can see below.**Sincerely,**Betty Spradley*****---------- Forwarded message ---------*From: Avis Customer Service ******@***.com**Date: Thu, Sep **, **** at *:** PM*Subject: Re: Website Assitance & Feedback (KMM********V*****L*KM)*To: *WES*****@***.com******************RE:*Avis Case:*********Reservation:********US**Rental Agreement:U************Dear Beth Spradley,***Thank you for contacting Avis Customer Service via e-mail regarding your*recent rental. We extend our most sincere apologies for any difficulties*or inconveniences you have experienced. We can certainly understand *your frustration . We appreciate you bringing the information regarding *this experience to our attention and will be more than happy to assist *you by reviewing this matter. ***Our records indicate that your case was resolved and we can see that you*should already be able to see you full refund of $***.** back to your *credit card.***Thank you for choosing Avis your patience is appreciated. If you should *have further questions, please do not hesitate to ask.***Kind Regards,**Gina Castle*Representative * Email Customer Service*Avis Rent A Car System, LLC****Original Message Follows: ------------------------ *From: Beth Spradley ******@***.com* *To: *****@***.com *Subject: Re: Website Assitance & Feedback (KMM********V****L*KM) *Date: September **, **** **:**:** AM PDT ***I spoke to a customer service representative by phone and was told that *a refund of $*** would appear on my credit card statement by September ***. That has not happened. I have a refund for $**, but nothing else. *There has been zero communication. Does Avis plan to resolve this matter*immediately?***Sincerely,***Betty Spradley ***********On Wed, Sep *, **** at **:** AM Beth Spradley ******@***.com* wrote:***Today is September *. I never received any answer or resolution to this*matter. Yesterday, a charge in the amount of $***.** showed up on my *credit card statement. Please remove the charge.***Sincerely,***Betty Spradley **Beth Spradley*House Director*Property Manager*Beta Tau Chapter of Alpha Phi*m:(***) ***-*****a:*** East Third Street Bloomington, IN ******e:*****@***.com*********On Sun, Aug **, **** at *:** PM Avis Customer Service *******@***.com* wrote: *********** ***RE: Re: Website Assitance & Feedback *Avis Case: ******** *Reservation: ********US* *Rental Agreement: U********* ***Dear Betty Spradley, **Thank you for contacting Avis Customer Service probiding the requested *information to review **We apologize that any aspect of your rental experience was not *satisfactory. In order to resolve this matter, your information has been**forwarded to a Resolution Specialist for review. The specialist will *research the matter and contact you if any further information is *required or upon resolution. Please reference Avis case number ******** *in all related correspondence and allow up to * business days for our *investigation. **We appreciate your patience and thank you for choosing Avis. ***Kind Regards, ***Luis Rogers *Representative * Email Customer Service *Avis Rent A Car System, LLC ****Original Message Follows: ------------------------ *From: Beth Spradley ******@***.com* *To: *****@***.com *Subject: Re: Website Assitance & Feedback (KMM********V*****L*KM) *Date: August *, **** *:**:** PM PDT ***Here are the answers to your questions: ***- If you did not obtain a receipt when car was returned, please explain **why? Since I was returning the car between * pm and ** pm, I was told *by the counter representative to place the keys in the dropbox. It was *presented to me as a perk for being a registered Avis user. *- Did you check in with rover, go to counter, were computers down? I *checked in at the counter when I rented the car. There was no one *available that I saw when I returned the car. *- Where was the vehicle left? Was it in the Avis return area, airport *parking, skycap, or elsewhere? The vehicle was left in the Avis return *area. *- Was car returned fully refueled, was gas receipt presented? Yes, it *was refueled. No one told me that I needed a receipt, but no one was *there to take it anyways. ***Sincerely, ***Betty Spradley **Beth Spradley *House Director*Property Manager, Alpha Phi *(***) ***-**** * *****@***.com ******Please consider your environmental responsibility. Before printing this *e-mail message, ask yourself whether you really need a hard copy. ********On Wed, Aug *, **** at *:** PM Avis Customer Service ******@***.com***wrote: ************ ***RE: *Avis Case:******** *Reservation:********US* *Rental Agreement:U********* ***Dear Betty Spradley, ***Thank you for contacting Avis Customer Service in regards to the issue *you had with a rental not being closed out correctly at return. We *understand that this can be frustrating and apologize for any *inconvenience this matter has caused. We will be happy to assist you *with this matter, but first we require the following details in order to***address the delayed check in time noted on your rental agreement. **- If you did not obtain a receipt when car was returned, please explain *why? *- Did you check in with rover, go to counter, were computers down? *- Where was the vehicle left? Was it in the Avis return area, airport *parking, skycap, or elsewhere? *- Was car returned fully refueled, was gas receipt presented? **Upon receipt of your reply to the above, your case will be further *reviewed. **Thank you for contacting Avis, we appreciate your patience and apologize***for any inconveniences. **Kind Regards, ***Emilio Dimik *Representative * Email Customer Service *Avis Rent A Car System, LLC ***Original Message Follows: *------------------------ *From: WES****@GMAIL.COM *To: *****@***.com *Subject: Website Assitance & Feedback *Date: August *, **** *:**:** PM PDT **Feedback*Question Type:avisWebsiteAssitanceFeedback *Comments: Regarding rental agreement * ********* on July **, can you *please tell me why this is a charge of $***.**? You can review your *cameras. I rented and returned this car within a ** hour time period and***was given a free upgrade at the counter. I was quoted a total of *$**.** by the counter attendant. ** I have disputed the charge with my credit card company. This is *another issue with Avis less than a month after the last one. What does *Avis plan to do to fix another mistake? I hope that it does not take a *month this time. Once again, I have to take my time and effort to make *sure that things are right. How does Avis plan to compensate me for *that? To keep this from dragging on, please note that I will file a *claim with the Better Business Bureau and in Small Claims Court if this *issue is not resolved in the next seven days. **Contact Information *First Name:BETTY *Last Name: SPRADLEY *Telephone: ********** *E-mail: WES****@GMAIL.COM *Wizard Number: H*L*** **RentalInformation *Rental*Reservation Number: ********* *Pick Up Location Code: DEN *Drop Off Location Code: DEN *Date of Rental: ********** *AWD: *** --- ** --- ***--- ** --- ***--- ** ---
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Capital One

Customer service issue
Reported by GetHuman1201512
Sep 25th, 2018 - 2 mons ago
I have an issue with Capital One too
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GetHuman1201512 started working on this issue
Sep 25th 3:49pm