I was sent an email stating that I got approved for a secured MasterCard and to fund my...

GetHuman-peyton_l's customer service issue with Capital One from September 2018

Help with my Capital One issue
The issue in GetHuman-peyton_l's own words
I was sent an email stating that I got approved for a secured MasterCard and to fund my account now. I made a $*** deposit and got the confirmation on Friday ********. The next day I was sent an email at *:**AM saying that I was denied for the credit card and a letter stating why. I want to know what will happen to my deposit and how to get it back since I won’t have a card nor will I have $*** when Monday morning hits. I’m very concerned as I am a college student and need that money if it is not being used for anything. I need it back ASAP, or I would prefer for it to not be taken out at all.

GetHuman-peyton_l did not yet indicate what Capital One should do to make this right.

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How GetHuman-peyton_l fixed the problem
Called them first thing in the morning and explained the issue. The denial letter was from a different card I had applied for back in August and I was approved for the secured card.
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Capital One

Customer service issue
Reported by GetHuman-peyton_l
Sep 17th, 2018 - 4 years ago
I have an issue with Capital One too
Fixed
GetHuman-peyton_l shared how to fix
Seen by 10 customers so far
Similar issue to 1769 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman-peyton_l started working on this issue
Sep 17th, 2018 3:07am
GetHuman-peyton_l confirmed the issue is fixed. Hooray!
Sep 18th, 2018 4:04am

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