My household has three checking accounts. One of them belongs to my boyfriend, one of t...

GetHuman1145279's customer service issue with Capital One from September 2018

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The issue in GetHuman1145279's own words
My household has three checking accounts. One of them belongs to my boyfriend, one of them belongs to me, and one of them is for our household expenses and groceries. Unfortunately two of them are with capitalone***. Today I found out that you are not allowed to have two debit cards on a bank account with capitalone***. I was told that I can either take his card to the household account and hope that the store doesn't ask for ID, or I can log into a computer and use my debit card and link it to the household account and switch it back and forth in order to use it for whichever account. You are not able to do this from the app so it isn't something I can easily do in the middle of the grocery store when I'm buying maybe make up for myself and then need to switch over to buy household groceries. We are both working people, and I do not expect my boyfriend to pay for my ancillary expenditures. I should be allowed to have my own debit card to the household account. This is extremely inconvenient and the whole process makes life very difficult. I feel everyone needs to know about this terrible process that capitalone*** has created so they don't accidentally set up an account with intentions on using it.

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Capital One

Customer service issue
Reported by GetHuman1145279
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1748 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security


GetHuman1145279 started working on this issue
Sep 14th, 2018 11:05pm
GetHuman1145279 shared this issue with others over email
Sep 14th, 2018 11:05pm