On a balance of $*** dollars, the increased the payment from $** (which was an automat...

GetHuman-karenwme's customer service issue with Capital One from June 2018

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On a balance of $*** dollars, the increased the payment from $** (which was an automatic recurring payment from my bank account) to $**, which caused my pymt to be $* short. They then charged me a $** late fee! Contrast this with the min payment on my Chase Visa (with a balance of $*,***)... and the min pymnt is only $**. **On such a small balance of $***, it did not occur to me that the $** min payment I had been paying would be short. I've had this card for FIFTEEN YEARS.... they can look at my payment history going back that far. I will NEVER USE THIS CARD AGAIN. I paid off the entire $*** balance, including their $** "late charge".... but they will never see a dime of interest from me again.....
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Capital One

Customer service issue
Reported by GetHuman-karenwme
Jun 9th, 2018 - a yr ago
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GetHuman-karenwme started working on this issue
Jun 9th, 2018 12:48am
GetHuman-karenwme indicated the issue is not fixed yet.
Jun 9th, 2018 12:49am
GetHuman-karenwme indicated the issue is not fixed yet.
Jun 9th, 2018 6:52pm
GetHuman-karenwme indicated the issue is not fixed yet.
Jun 10th, 2018 7:47pm