My login information and p***word no longer works even though I know my information...

GetHuman-sofialaz's customer service issue with Capital One from June 2018

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The issue and preferred resolution, in GetHuman-sofialaz's own words:
My login information and p***word no longer works even though I know my information ...*I tried going through internet directly and tryong forgot p***word etc... and the site told me to contact you
I trust that Capital One will make this right and come up with a resolution that is fair.
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Capital One

Customer service issue
Reported by GetHuman-sofialaz
Jun 6th, 2018 - 13d ago
I have an issue with Capital One too
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Seen by 3 customers so far
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Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security
Timeline
GetHuman-sofialaz started working on this issue
Jun 6th 12:46pm