I am attempting to work with my online account, but it is asking to send a text code. I...

GetHuman-mblubaug's customer service issue with Capital One from May 2018

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The issue in GetHuman-mblubaug's own words
I am attempting to work with my online account, but it is asking to send a text code. I don't have my phone with me, and even if I do not have text capability. The only other option presented is to call, which duh! I don't have my phone. This needs to be addressed such as sending the code to an email, which is more secure than a text anyway since texts are extremely insecure and easily intercepted.
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Capital One

Customer service issue
Reported by GetHuman-mblubaug
May 15th, 2018 - 10 mons ago
I have an issue with Capital One too
Fixed
Seen by 5 customers so far
Similar issue to 87 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security
Timeline
GetHuman-mblubaug started working on this issue
May 15th, 2018 9:44pm
GetHuman-mblubaug indicated the issue is not fixed yet.
May 16th, 2018 11:12pm
GetHuman-mblubaug indicated the issue is not fixed yet.
May 16th, 2018 11:13pm
GetHuman-mblubaug indicated the issue is not fixed yet.
May 19th, 2018 5:18pm