This is a copy from my chat with CapitalONE:*Account: **** **** **** *****Fri *:** PM*I...

GetHuman2345673's customer service issue with Capital One Credit Card from March 2019

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Help with my Capital One Credit Card issue
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The issue in GetHuman2345673's own words
This is a copy from my chat with CapitalONE:*Account: **** **** **** *****Fri *:** PM*I am working overseas and can not enter my cellphone number on your website for verification. Therefore I can not make my credit card payment. Your webmaster has to change that your customers can enter any kind of number not just from USA. Now last month i called to make my payment and the overall time was ** minutes. LOL the phone call was more than my payment.Please contact me so i can pay my $ **.***Peter Wolfgang Schlicht*Fri **:** PM*We appreciate you reaching out, Peter. We completely understand where you're coming from and that truly wasn't the experience intended. Do you happen to have the app downloaded? If so, try clicking on the forgot password button. It should send you an email and from there you may be able to get in that way. Let us know if that doesn't do the trick. *JD*Sat *:** AM*thanks for the reply JD. Yes I did and it redirects me to the phone number *-***-***-****. then i tried to download the app for android but GOOGLE PLAYSTORE doesnt have it. Then i went to GOOGLE and found another way to get the app and that is text "GET" to ***** and that doesnt work from overseas. And then I found "Capital One Online Bill Payment Guide" which means I can pay bills but not my own credit card. Looks like I have two options. First: My relative goes to your bank and pays it. Second: I pay again by phone and spent money for another ** minute call. JD, there must be another way. You can email it to me BAYERNBAEDA@GMAIL.COM*????*To me its mind boggling that a bank makes it so difficult to receive money. I have several bank accounts but this is the only bank which makes it so difficult to reach them. They never answered my letter from *.*.****

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Capital One Credit Card

Customer service issue
Reported by GetHuman2345673
Mar 5th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 682 others
0 customers following this

Timeline

GetHuman2345673 started working on this issue
Mar 5th, 2019 2:32am

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