I am having problems with the app. I am having the utmost difficulty in accessing my ac...

GetHuman1516028's customer service issue with Capital One Credit Card from November 2018

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The issue in GetHuman1516028's own words
I am having problems with the app. I am having the utmost difficulty in accessing my account using the app. More often than not I keep getting "update now" try to update but find I am unable to do so. I have tried to download your iPad app but I repeatedly get I need to update to iOS **.*. I have checked the software and it is up to date. My iPad is iOS *.*.*. It is very important that this matter is resolved as I use the app to make payments. I am also unable to access my account online. My account is set up online. I have had no trouble accessing it until recently. I did find when trying to sign in that I was in the US! I tried changing the location to the UK but was unable to. Your help in this matter would be appreciated.

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Capital One Credit Card

Customer service issue
Reported by GetHuman1516028
Nov 7th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 353 others
0 customers following this
Items needed
Social Security Number
Account Number
Date of Birth
Home Address
Name of Account Holder
Phone Number
Email on Account

Timeline

GetHuman1516028 started working on this issue
Nov 7th, 2018 1:14pm
GetHuman1516028 indicated the issue is not fixed yet.
Nov 8th, 2018 1:20pm

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