On July ** I ordered two gifts from the Smithsonian gift catalog, totaling $**.**. I pa...

GetHuman980362's customer service issue with Capital One Credit Card from August 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman980362's own words
On July ** I ordered two gifts from the Smithsonian gift catalog, totaling $**.**. I paid $**.** for gift wrapping, because this was important to me. Unfortunately, Smithsonian sent the gifts without gift wrapping. When I called on Aug. *, they promised to send me, within ** hours, a free shipping label for the return. They never sent the label. I called again, and again they didn't send it. The third time, I spoke to a supervisor, who would only promise to send the same shipping label they hadn't sent earlier. *I would like a refund of $**.**, and since Smithsonian has failed to provide a shipping label, I'd like reimbursement of an additional $**.**. That was the shipping charge for the original order, so I assume that will be the cost of return shipment. *Thank you.

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Capital One Credit Card

Customer service issue
Reported by GetHuman980362
Aug 11th, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 207 others
0 customers following this
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GetHuman980362 started working on this issue
Aug 11th, 2018 8:07pm
GetHuman980362 indicated the issue is not fixed yet.
Aug 11th, 2018 9:08pm
GetHuman980362 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 9:23pm