On July ** I ordered two gifts from the Smithsonian gift catalog, totaling $**.**. I pa...

GetHuman980362's customer service issue with Capital One Credit Card from August 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman980362's own words
On July ** I ordered two gifts from the Smithsonian gift catalog, totaling $**.**. I paid $**.** for gift wrapping, because this was important to me. Unfortunately, Smithsonian sent the gifts without gift wrapping. When I called on Aug. *, they promised to send me, within ** hours, a free shipping label for the return. They never sent the label. I called again, and again they didn't send it. The third time, I spoke to a supervisor, who would only promise to send the same shipping label they hadn't sent earlier. *I would like a refund of $**.**, and since Smithsonian has failed to provide a shipping label, I'd like reimbursement of an additional $**.**. That was the shipping charge for the original order, so I assume that will be the cost of return shipment. *Thank you.
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Capital One Credit Card

Customer service issue
Reported by GetHuman980362
Aug 11th, 2018 - a yr ago
I have an issue with Capital One Credit Card too
Fixed
Seen by 5 customers so far
Similar issue to 207 others
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Items needed
Social Security Number
Account Number
Date of Birth
Home Address
Name of Account Holder
Phone Number
Email on Account
Timeline
GetHuman980362 started working on this issue
Aug 11th, 2018 8:07pm
GetHuman980362 indicated the issue is not fixed yet.
Aug 11th, 2018 9:08pm
GetHuman980362 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 9:23pm