I accidentally said I could use the vehicle for business and they automatically denied me without me even submitting my paperwork after I was already approved I was ready to take the bus to Maryland tomorrow to pick up the car . This is so discouraging somebody please help me .We are set on purchasing a Prius prime we found the perfect one that’s a year old and in our price range please help
GetHuman-bondecu's customer service issue with Capital One Auto Finance from August 2018
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The issue in GetHuman-bondecu's own words
I was approved for the loan they were waiting for me to submit paperwork I made the mistake of calling them and the lady Rejected me. ... I’m on SSDI, I have mental issues and anxiety issues when dealing with people I was on the phone with one of your employees and just thinking out loud and said I could use the vehicle for business if I wanted to. I can’t use the vehicle for business, But the problem is The woman denied me because of the statement . So I’m asking you to please remove that statement because the vehicle I want to purchase is for personal use only. And please understand that my children and I are in great need of this vehicle and please understand that my children and I are in great need of this vehicle. I will always have the payments paid for they will automatically be deducted from my Social Security payments, from my retirement. please note that I have been working on my credit and planned on making my credit better before applying for this loan but life circumstances happened and the vehicle I was using is broken down with the transmission problem . I plan on getting this vehicle fixed , but I’m ready to make the next move into my purchase of a Prius prime. I was hoping to do business with Capital One for this but before I got a chance to submit my paperwork the woman red flag to me because I made a silly statement with no intentions of actually doing that I was hoping to do business with Capital One for this but before I got a chance to submit my paperwork the woman red flag me because I made a silly statement with no intentions of actually doing that. From this point on I’ll have to.my eyes and cross my cues but I ask you please to re-review my loan and please approve me for the Prius prime. *Reference***********Please work with me to make this happen. I will have no problem making the payments for this car. I need to do what’s right for my family to have a good life. Please understand and help me . Thank you Curt M Bonde I, Curt M Bonde II, and Emmalee M Bonde.
This was especially frustrating because I had already been approved for the loan .
I want to take back the statement because the vehicle is a personal vehicle .
I’m a great customer to Capital One I pay my bills on time and I use their credit card to build my credit .
I really want to purchase this car and I would appreciate anybody that will help me
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