*Customer *************To whom it may concern,**My daughter, Arkingel Vassell, applied...

GetHuman-joanvass's customer service issue with Capital One 360 from August 2018

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*Customer *************To whom it may concern,**My daughter, Arkingel Vassell, applied for a job on *CareerBuilder.com* which is verified to be a legitimate employment site, thus my daughter trusted her resume there. She later was emailed by a finance company *Reliance Capital Ltd.* for a position and she accepted believing the company was legit and she actually found a job. After, further communication between the parties* the supervisor of that company requested that to setup her home office to conclude the employment process, she must deposit a check to continue the following transactions. Following the order of her supervisor, she deposited the check into her local Capital One ATM. In a matter of hours, it said in the app the check deposited, so to her further belief the check was legit, and the company that sent the check was also legit. But the next day, all *** accounts under the name Joan Vassell was held for inspection. Not recieving any email, call or communication from Capital One, of course we were both alarmed and confused, and took action of calling constantly, leaving voicemails, and being placed on hold for ** mins*. It wasn't until I, the mother of Arkingel Vassell, drove to Capital One bank and waited an additional minutes to speak with a capital one agent* whom was just as confused as we were transferred us to a capital one security team member on the phone because she didn't know what to do. On Friday, August **th, **** is the day we found out, that Arkingel's account was being closed because of a check she innocently deposited. Being that she is **, a legal minor and has no record of fraudulent acts, it is both unfair a unjust for Capital One to distribute a harsh and unruly punishment. I , personally have been a Capital One member for over ** years, spent $*,**** with them and this has NEVER happened. This is simply an act of innocence and unknowingness, considering that she didn't even sign the check, which Kevin ( Capital One agent, ID *PWY***) informed us. Capital One hasn't kept in touch with us, neither did the Capital One agent tell us on Friday, that my daughter never signed the check. If Arkingel's intention was to commit fraud and steal from Capital One bank, don't you think she would sign the check for $*,*** and would not call anyone last week because the intention would've been to take the money. But she didn't because, she has never used a check before, she's been using Direct Deposit for every summer job she's had, and sincerely, knew nothing about a dog scam* neither has she encountered a scam before, and is highly upset and emotional about the punishment Capital One has enforced. Including, that Capital One has taken interest from her account after transferring her funds to my account. It looks like Capital One has only been taking from Arkingel Vassell and she is undeserving of such. The check was put on hold and reversed so no funds were stolen from Capital One, then they take interest from the account before transferring the funds, then they close Arkingel's account indefinitely* the way I see it, Capital One has taken a win and constructed a lost upon a ** year old child, also taking into consideration that the agents we spoken to treated us disgustingly and had no regard for the situation, constantly trying to shut us down and spoke to us very rudely. It's very disappointing that the situation has escalated in such a way, but the way we were treated and the response from Capital One is something that can't and will not be ignored. Thank you for your time, and have a great day.**Greetings,**Joan Vassell

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Capital One 360

Customer service issue
Reported by GetHuman-joanvass
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 135 others
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GetHuman-joanvass started working on this issue
Aug 27th, 2018 10:08pm
GetHuman-joanvass indicated the issue is not fixed yet.
Aug 29th, 2018 6:10am
GetHuman-joanvass indicated the issue is not fixed yet.
Aug 31st, 2018 5:45am

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