I dont know who LIED AND ADJUSTED THIS AS FIXED. IT NEVER WAS
GetHuman-escoshaw's customer service issue with Capital One 360 from July 2018
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The issue in GetHuman-escoshaw's own words
Get an update on my account ... Obviously someone on this GetHuman site thought it would serve.their interest to mark my issued as fixed when I clearly said it WAS NOT. **I have never been so mistreated, falsely accused and then ignored by an entity than I have these past ** hours. My account is restricted after * different "customer service" reps were beyond rude to me. Im asking questions and the *st must not understand the sensitivity of a cell phone because I heard her make some off color remarks about me. When I asked her what she said, she tried to talk more about my account so I repeated the question. Then she said, I'm sorry sir, I shouldn't have said that. I didnt get rowdy, I simply told her I wanted to speak with someone else. The next person was worse. Talking loud to me and telling me what I need to do how hes not going to send me to another person. I asked for a supervisor and he said no. Puts me on hold for * mins, comes back asking if I was still there. Told him I wasnt going anywhere and I wanted a supervisor. Je tells me that it doesnt matter because capital one is closing my account. THATS WHEN I GOT ROWDY. I didnt curse or call him out of his name and I find out with an email that hes blocked my own account and I cant get my money. Was told only that specific team can access it but he clearly did something because every time I'm connected to that team, its straight voicemail. This is not a customer friendly bank and I've had my account for years. Bit now, all I want is my account closed and the little money they moved, (because I was changing accounts) sent to my linked account. And of course, they are saying the same nonesense. But thos game they're playing with me and my money is going to get them sued, quick fast and in a hurry. I HATE CAPITAL ONE
I'm a black man... and when it comes to our hard earned money being messed and played with to suit the whims of a ** rep like JAKE, there is no limit to what we will get done. I hate thos bank
Closed account and reprimanded reps. Including a personal apology.
I've had my account for years and never had an issue until those * reps. They have destroyed my view and faith in Capital One. And while I am a good customer, in my eyes, they are no longer qualified to assist me in my banking endeavors.
I tried different departments, different people, spoke with a manager from another part of capital one and all they tell me is they can send an email and hopefully I will be contacted. *epicfail
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