I ordered a free print. How do I include a frame?

GetHuman-conawaye's customer service issue with Canvaspeople.com from December 2018

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GetHuman-conawaye's next move: go to the Canvaspeople.com help center.
Canvaspeople.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-conawaye will want to follow the link below to head to their help center. We will check on GetHuman-conawaye later to make sure it's all set or try to help escalate.
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The issue in GetHuman-conawaye's own words
The problem: I ordered a free print. How do I include a frame?
GetHuman-conawaye did not yet indicate what Canvaspeople.com should do to make this right.
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Canvaspeople.com

Customer service issue
Reported by GetHuman-conawaye
Dec 5th, 2018 - 7 mons ago
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Timeline
GetHuman-conawaye started working on this issue
Dec 5th, 2018 8:52pm
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Dec 5th, 2018 8:53pm