I am trying to add a team member to my account so she can edit some of my designs. I ha...

GetHuman764287's customer service issue with Canva.com from June 2018

Help with my Canva.com issue
The issue in GetHuman764287's own words
I am trying to add a team member to my account so she can edit some of my designs. I have Canva for Work, and everything I've read makes it sound like I can add as many team member as I want, but when I click "add a new team" I get a pop-up telling me it will cost me *.** a month for every team member after a ** day trial. I'm already paying for canva for work, so this doesn't seem right. Can you look into this for me?**Also when I did try to create a new team, it created a new profile for me and none of my designs are there, so I still can't share the designs I've already created with my assistant. **Please help! I've very frustrated
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Canva.com

Customer service issue
Reported by GetHuman764287
Jun 8th, 2018 - 10 mons ago
I have an issue with Canva.com too
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Seen by 6 customers so far
Similar issue to 550 others
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GetHuman764287 started working on this issue
Jun 8th, 2018 7:26pm
GetHuman764287 indicated the issue is not fixed yet.
Jun 8th, 2018 9:36pm