Unable to download images from camera to PC.

GetHuman-jonesey's customer service issue with Canon.com from January 2019

Help with my Canon.com issue
The issue in GetHuman-jonesey's own words
Connect camera to PC to download images. ... I have spoken with Canon twice ref *-*********** but have had no answer to the issue I have raised.*I have just bought a n EOS ****D and have been trying to get it to communicate with my PC running W*dows** to download images. I was advised to download the EOS Utility version * software ( Digital solution **.O.A.) which I have done but in the Start menu it still shows as version * with a version * readme only ?? Whatever I try the camera is not recognised by the computer and this is most frustrating as I have not encountered this problem before downloading from a digital camera. My serial no. is ************, please can you help? Many thanks, Mike.
I checked before I purchased that this particular model was capable of USB connection to PC and this model is identified in Canon software as compatible.
I would like to get the appropriate software to allow this process to work as it should.
This is my first Canon Digital camera having been recommended by friends. I did not expect such basic problems with software.
Tried downloading EOS Utility * then uninstalling and after being advised I have now tried **.O.A.
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Canon.com

EOS (Utility v*) Digital solution disc s*ware **.O.A.
Customer service issue
Reported by GetHuman-jonesey
Jan 15th, 2019 - a mon ago
I have an issue with Canon.com too
Fixed
Seen by 7 customers so far
Similar issue to 24 others
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Timeline
GetHuman-jonesey started working on this issue
Jan 15th 4:00pm
GetHuman-jonesey shared this issue with others over email
Jan 15th 4:01pm
GetHuman-jonesey indicated the issue is not fixed yet.
Jan 15th 4:19pm