My room was canceled I had no place to stay. It was my son's wedding and there was a b...

GetHuman6271812's Overcharge/Strange charge issue with Candlewood Suites from June 2021

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman6271812's own words
My room was canceled I had no place to stay. It was my son's wedding and there was a block of rooms. Someone supposedly called in and canceled my room while we were at the wedding. so when we arrived back at the hotel around midnight we no longer had a room. How someone could cancel my room without having my confirmation number is beyond me. we forced to drive home as there were no rooms to be had. Therefore we missed the sending breakfast and gift opening the next morning. I feel we should receive a compensation for the other room I had reserved for my daughter and her husband. No one canceled theirs?????

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Candlewood Suites

Overcharge/Strange charge issue
Reported by GetHuman6271812
Jun 29th, 2021 - 7 months ago
Not resolved
Seen by 19 customers so far
Similar issue to 4 others
0 customers following this


GetHuman6271812 started working on this issue
Jun 29th, 2021 10:30pm