can't play back timeline videos, getting a black screen

GetHuman-mfcarrig's customer service issue with Canary from June 2018

3 views
 | 
3 similar
 | 
0 following
Help with my Canary issue
First: share to improve GetHuman-mfcarrig's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mfcarrig's next move: try the Canary help center.
Canary doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mfcarrig will want to follow the link below to head to their help center. We will check on GetHuman-mfcarrig later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mfcarrig may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-mfcarrig's own words
The problem: can't play back timeline videos, getting a black screen
GetHuman-mfcarrig did not yet indicate what Canary should do to make this right.
I have an issue with Canary too
How GetHuman-mfcarrig fixed the problem
We are waiting for GetHuman-mfcarrig to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Canary's attention and get better help faster. Tap below to get started.
Having Canary issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mfcarrig fixes it.
This email address isn't valid

Canary

Customer service issue
Reported by GetHuman-mfcarrig
Jun 13th, 2018 - a yr ago
I have an issue with Canary too
Not resolved
Seen by 3 customers so far
Similar issue to 3 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-mfcarrig started working on this issue
Jun 13th, 2018 2:48pm