can't play back timeline videos, getting a black screen

GetHuman-mfcarrig's customer service issue with Canary from June 2018

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The issue in GetHuman-mfcarrig's own words
The problem: can't play back timeline videos, getting a black screen
GetHuman-mfcarrig did not yet indicate what Canary should do to make this right.
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Customer service issue
Reported by GetHuman-mfcarrig
Jun 13th, 2018 - a yr ago
I have an issue with Canary too
Not resolved
Seen by 3 customers so far
Similar issue to 3 others
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GetHuman-mfcarrig started working on this issue
Jun 13th, 2018 2:48pm