Hi: we are having problems getting a damage pkg issue resolved. I sent a pkg to my da...

GetHuman-erixon's Complaint issue with Canada Post from November 2019

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The issue in GetHuman-erixon's own words
Hi: we are having problems getting a damage pkg issue resolved. I sent a pkg to my daughter in July***. It was a portrait and it arrived damaged condition. Photo had bends that were caused by shipping. It was pkgd properly. I have contact Canada Post numerous times & have been given several service ticket numbers. Canada Post advised they have sent out a questionnaire to be filled out and proof of damage to be provided by receiver. Receiver is my daughter. My daughter has sent in the information several times, and Canada Post claims they are not receiving her reply and state that Service ticket is now closed. I tried adding service ticket number to this email but I cannot add. Can you please advise me how to get the required information to Canada Post to resolve the issue? Email does not work.

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Canada Post

Complaint issue
Reported by GetHuman-erixon
Nov 18th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 3068 others
0 customers following this

Timeline

GetHuman-erixon started working on this issue
Nov 18th, 2019 6:19pm