Hi, I sent a package from the US to someone in Canada on January *, ****. She has not...

GetHuman2460945's customer service issue with Canada Post from March 2019

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The issue in GetHuman2460945's own words
Hi, I sent a package from the US to someone in Canada on January *, ****. She has not recieved the package, although the tracking says it has been delivered. She put her old address on the mailing info. Not sure if the package was delivered to the old address, but she says that she paid for mail forwarding. I need help finding this package or opening a claim. I tried to open a claim online but it would not take my (the sender's) postal code, as I'm in the US. Please help!
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Canada Post

Customer service issue
Reported by GetHuman2460945
Mar 12th, 2019 - 5 mons ago
I have an issue with Canada Post too
Not resolved
Seen by 3 customers so far
Similar issue to 1420 others
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Timeline
GetHuman2460945 started working on this issue
Mar 12th 2:09pm