I paid for the below service but my passport was never delivered. I was at Canada post...

GetHuman-bukkyad's customer service issue with Canada Post from December 2018

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The issue in GetHuman-bukkyad's own words
I paid for the below service but my passport was never delivered. I was at Canada post office at downtown and was almost being kicked out saying it has nothing to do with them. The lady was out rightly rude and not willing to help.**I request a refund of my money . Below was the email confirmation**Hello BUKOLA FRANCISCA ADEDIPE,**Thank you for ordering the premium delivery service for your U.S. visa application documents. Please find the details of your order below including the new delivery address.**Your new delivery address:**ADEDIPE BUKOLA FRANCISCA ***** SUSAN MARIE *VICTORIA, BC, V*C *V* *Canada**Tracking information will be sent to the following mobile number: ***********Do not make any travel plans until you have received your visa and documents.**CSRA Canada Inc will not be liable for consequential, indirect, incidental, special, punitive or incidental damages incurred, including without limitation, loss of profits, loss of income, loss of use, or interruption of business, whether or not CSRA Canada Inc had knowledge such damages might be incurred.**CSRA Canada Inc and its partners reserve the right to independently review and verify any and all claims made by the Customer arising from missed delivery and*or service commitments.**All sales are final, no refunds. Unused Credits remain valid for a year from payment and cannot be transferred.**Your order details*Order Number: CA-****-**-**********Issued by*CSRA Canada Inc*GST*HST*QST reg********** * ********** TQ*****Client Name *BUKOLA FRANCISCA ADEDIPE **Client Address ***** SUSAN MARIE *VICTORIA, BC, V*C *V* *Canada **Billed To *BUKOLA F ADEDIPE **Billing Address *BUKOLA F ADEDIPE ***** SUSAN MARIE *VICTORIA, V*C *V* *Canada *Transaction Date*** October, ****, **:***Order Total***.** CAD*Payment Method*VISA*Card Number*******XXXXXX*****Reference Number**BCF**D*D***F****F*A*F*AA****A*A***D**D**PIN***************Item Description*Quantity*Rate*Price*Visa Application Premium Delivery Fee*****.** CAD***.** CAD*GST*HST*QST (*.***%)**.** CAD*Order Total***.** CAD*Payment***.** CAD
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Canada Post

Customer service issue
Reported by GetHuman-bukkyad
Dec 4th, 2018 - 2 mons ago
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GetHuman-bukkyad started working on this issue
Dec 4th, 2018 6:09pm