Hi there, my daughter put in a request for new community mail box keys without checking...

GetHuman-heavenac's customer service issue with Canada Post from August 2018

226 similar
0 following
Help with my Canada Post issue
First: share to improve GetHuman-heavenac's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-heavenac's next move: call Canada Post.
The best way to get your problem resolved is to tap the button below to start calling Canada Post. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-heavenac may need:
Account holder name, Billing address, Account phone number, and Email address on the account
The issue in GetHuman-heavenac's own words
Hi there, my daughter put in a request for new community mail box keys without checking in with me. We live with my elderly mother whose unable to communicate in English or read*write, and have not registered any IDs under this address in the idea that we only be here temporarily. Therefore I will NOT be able to pick up the new keys she had requested due to lack of photo ID. I need to have the service request cancelled*closed immediately, or my mother and I will lose access to our mailbox and her medical documents*records that are communicated through there. The ticket number of her service request was *********. I spoke with a supervisor named Rachelle in the customer service department about escalating my ticket and having it closed, when my phone cut out mid conversation and I lost her. Please let me know when the ticket has been closed. Thank you.
GetHuman-heavenac did not yet indicate what Canada Post should do to make this right.
I have an issue with Canada Post too
How GetHuman-heavenac fixed the problem
We are waiting for GetHuman-heavenac to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Canada Post's attention and get better help faster. Tap below to get started.
Having Canada Post issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-heavenac fixes it.
This email address isn't valid

Canada Post

Customer service issue
Reported by GetHuman-heavenac
Aug 16th, 2018 - a yr ago
I have an issue with Canada Post too
Not resolved
Seen by 2 customers so far
Similar issue to 226 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-heavenac started working on this issue
Aug 16th, 2018 5:28pm