Dear Sir or Madam,*Unfortunately i have a problem of my international package not being...

GetHuman-rostehni's customer service issue with Canada Post from June 2018

Help with my Canada Post issue
Dear Sir or Madam,*Unfortunately i have a problem of my international package not being delivered. Tracking number is EP*********RU. It was sent from Russia by courier service EMS on ** April and since * th of May it has not been moving from Canadian post office. Last update dated * th of May says it arrived to L*W. Unfortunately I can't make a ticket since the ****pping is international and tracking number is in inappropriate format, I can't either reach an operator. Package contains my Master's degree diplomas and has a great value for me. Would you please be so kind to find it and direct to the destination: WES World Education Services in Toronto. Thank you,
I trust that Canada Post will make this right and come up with a resolution that is fair.
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Canada Post

Customer service issue
Reported by GetHuman-rostehni
Jun 4th, 2018 - 2 mons ago
I have an issue with Canada Post too
Fixed
Seen by 6 customers so far
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Timeline
GetHuman-rostehni started working on this issue
Jun 4th 4:56am
GetHuman-rostehni indicated the issue is not fixed yet.
Jun 5th 3:57pm