I found a stale dated State of California refund check from ****. I called General CSR...

GetHuman-heisedev's customer service issue with California Franchise Tax Board from December 2018

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I found a stale dated State of California refund check from ****. I called General CSR for the f t p, I was advised to send the check and a hand-written note explaining why the check had not been cashed. I did so under the guidance of what I was told by the CSR. It's been about * months. I sent the check and the handwritten letter to the returned warrant desk with a code that the CSR gave to me. I went online to see if there was a way to find the status of my claim. The check was for $*** for my state refund in ****. I found online that there is a business entity form that needs to be submitted for checks stale dated over * years. Of course, I am not a business. But I called the business line because that's the only form I found. Waited on hold only to be told that I could not get the answer to my question because I called the business line they needed a tax ID number. So back online I found the individual form needed to reissue a stale dated check over * years old. The original CSR never mentioned anything about a form. So, I have no picture of the check. I have no date that the check was mailed out. All I have is the envelope that the check came in. I would really appreciate having that $*** check reissued. I did as I was instructed by your customer service! Whether he misinformed me or not, that refund check should still be reissued because it's my money, right? Please let me know as soon as possible. Thank you!

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California Franchise Tax Board

Customer service issue
Reported by GetHuman-heisedev
Dec 3rd, 2018 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 693 others
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GetHuman-heisedev started working on this issue
Dec 3rd, 2018 7:54pm