Tax board claimed a self-employed person had a **** misc amount earned in another state...

GetHuman-mtmud's customer service issue with California Franchise Tax Board from August 2018

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Tax board claimed a self-employed person had a **** misc amount earned in another state. He had absolutely no money earned outside of California, and if he did, it wouldn't be collectable by California, but the other state. This person had already claimed the **** on his federal return and the state says he must be taxed on that amount again, but without considering his deductions. They are threatening to take collection on money he doesn't owe, and we sent the tax return in three times, the last time by certified mail, but they still refuse to correct their mistake. We cannot get a human on the phone. Please advise....
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California Franchise Tax Board

Customer service issue
Reported by GetHuman-mtmud
Aug 28th, 2018 - 4 mons ago
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GetHuman-mtmud started working on this issue
Aug 28th 6:52am
GetHuman-mtmud indicated the issue is not fixed yet.
Aug 29th 3:57am
GetHuman-mtmud indicated the issue is not fixed yet.
Aug 29th 2:59pm
GetHuman-mtmud confirmed the issue is fixed. Hooray!
Aug 31st 3:22pm