Dear DMV, *I am Aliah Selah Clar Rheinstein (CA DL* D*******) I have several issues, se...

GetHuman4883793's customer service issue with California Department of Motor Vehicles (DMV/RMV) from May 2020

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Dear DMV, *I am Aliah Selah Clar Rheinstein (CA DL* D*******) I have several issues, several vehicles in our family (Paz Rheinstein * D*******), and the timing with COVID-** has made us unable to do the repairs we need to smog the vehicles to complete the registration in time.**Just as Shelter in Place order was given, I had paid my registration fees on ** & ** vehicle on March *, ****. ** Regestration was due on April **th but with the * moths grace it is not late. Yet we would be OK with paying for it now. Please let me know what the current amount due on it.**All * vehicles need repairs so I need extensions to take care of all this.***) Old Dodge Caravan **** Licence Plate *: *PEZ*** Last * of Vin *: *******) New Dodge Caravan **** Licence Plate *: *MHYO** Last * of Vin *: *******) Old Toyota Sennea **** Licence Plate *: *JNC*** Last * of Vin *: *********) - Soon after I paid the registration and had to get it smogged - that's when the transmission died, and it is not worth it to fix it. The repair is more than I paid for it. I can not smog it, so I can not complete registration, so I can not put it on the Non-Use list at the DMV site.*** is not going to be repaired and we seek to find a place for it to go. We took the seats out because we were using it to haul and places, where you donate your car, will not take it. So I am looking for where it can go? Any suggestions? During Shelter In Place I have gotten * parking tickets on it because someone stole the tags - so it does not even say the month. They have also stolen * headlight and a side-view mirror. I want to get rid of **. And I am calling around an no one wants it. During this time I have paid the tickets for not having tags. I now have it off the street at my work. (No need for parking now.)***** is my working vehicle and the one I need to register the most - and it is the one that is late - Due May *th ****.*This is the most URGENT MATTER. (overdue)*I am a student who graduated May **nd with * AAs so I was in the middle of finals and did not have the money for the repairs. I have raised the money for repairs now. (I did get all A - in all * of my classes - during a pandemic!)*I had to raise the money for the repairs that came with my graduation. ** Registration was due May * ****. So it is late, I did not have the money for the repairs ($ ****). ** - it is driving fine and is my current vehicle and I would like an extension to get it registered due to having to do the fuel pump leak (P**** is the Engine code). When I had raised the money for the fuel pump repair for **, my current vehicle - the station where I was in line to get it fixed did not tell me to have the tank at *** of a tank to do the repairs and I had just filled up the car and I am driving very little. So now that school is out I was planning to visit friends just to use up the gas to do the repair, to get smogged, to be registered. *****) Is in need of repairs, & has been off the road for a year, in paid storage. I would like to revive this one at some point when I can afford it. But it can not be put on the Non-Use List due to not being able to smog - so that I could not register it. * & * are on the planning for non-use list.*I accidentally put ** on the planning for non-use - thinking it was **.***So again, all * vehicles are on the "Planning For Non- Use" list but for ** the **** Caravan, it was a mistake and needs to be taken off that list.*And again both ** & ** need to be put on the Non-Use List - but need to be smogged first to be registered. So it is a catch-**.*What can I do for ** & ** that both are unable to be driven to get smogged, to get registered?**Both ** & ** stay on the "planning to non-use" at the DMV web site, but we plan to repair ** for it is only temporarily going to be in "non-use".*Should we have it in the Non-Use list if we plan to revive it?*If so then we do not want ** on the list.**Thanks for getting back to me with all these questions answered.**To summarize:**st - Extensions for all *, I would be fine with paying ahead on the Registration on ** as well.**nd, ** needs the ability to put on non-use without smog - because it will not pass. And unregistered - means it can not be put on the non-use list. I need to find out what to do beyond the Catch-** situation I am in. (Can't smog, so I can't register - so I can't be on the non-use list). **Thank you for your time. And if you have any need, please call me at: ***-***-**** so that I can help you if you have any questions or need more info from me. Thanks for working through the pandemic. All of you at the DMV are heroes.*peace, Aliah

GetHuman4883793 did not yet indicate what California Department of Motor Vehicles (DMV/RMV) should do to make this right.

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California Department of Motor Vehicles (DMV/RMV)

Customer service issue
Reported by GetHuman4883793
May 28th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2646 others
0 customers following this
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Timeline

GetHuman4883793 started working on this issue
May 28th, 2020 11:05pm
GetHuman4883793 indicated the issue is not fixed yet.
May 29th, 2020 8:44am

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