Greetings, my husband is in the military and he is stationed in WA but he got his licen...

GetHuman1648245's customer service issue with California Department of Motor Vehicles (DMV/RMV) from November 2018

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The issue in GetHuman1648245's own words
Greetings, my husband is in the military and he is stationed in WA but he got his license in CA. A while back during a field exercise which took him away from base he lost his CA drivers license. He can not go into a CA dmv to get it replaced. WA dmv will not issue him one because he needs to prove he had one with his driving abstract. They accept the one obtainable online but your online system is not user friendly for a lost license since it wants info found on the lost license. In this case he simply can’t find his most recent issued date. My husband is very busy and can not take time off from his important job at the military and he is about to be sent over seas. He needs his drivers license so somebody at the dmv NEEDS to help him. He has every other verifiable piece of identification. He has his ssn, his dl*, his military id, his ca birth certificate, everything you need to know who he is. Why a person can not give him the correct issue date so he can go online and print his driving record baffles me. This is a necessary life changing piece of important identification, and he is physically unable to go to CA to see you in person, nor does he want a replacement CA license all he wants is a printable driving record which your website refuses to give him a profile without the exact reissue date. His insurance company gave him the one they recorded but for some odd reason it doesn’t match. Who does he need to talk to so he can varify his identity and get access to your self serve system, because this is outrageous. Forcing a man who sacrifices everything to go without his license because you refuse to help him if he isn’t standing in front of you. What more do you really need other than EVERY piece of significant info! SSN, birth cert, military photo ID where his military photo will match the photo you would have on file of his DL, you can clearly see who he is! He has the DL* because of his insurance and because of military paperwork. He deserves assistance with this situation!
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California Department of Motor Vehicles (DMV/RMV)

Customer service issue
Reported by GetHuman1648245
Nov 28th, 2018 - 9 mons ago
I have an issue with California Department of Motor Vehicles (DMV/RMV) too
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