San Clemente branch of dmv neglected to verify Vin when I registered my car at their br...

GetHuman1525634's customer service issue with California Department of Motor Vehicles (DMV/RMV) from November 2018

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The issue in GetHuman1525634's own words
San Clemente branch of dmv neglected to verify Vin when I registered my car at their branch office *********. I had a signed transfer title form from previous owner in AZ. Nobody caught the error that day, as I was given temp registration and and new Ca license plate no was issued. I also received my permanent registration and tags in mail. ** year later( * a couple mos) I realize I never got my renewal from dmv for my registration. I also could not find my vehicle Vin online in the ca dmv website. *I went in to the DMV in Laguna hills on ******* and an agent explained my original title was missing info and my car was never registered in California,despite my paying the fees and receiving the tags, etc.she said San Clemente made this mistake and claim they mailed me my original title (US mail of course).*I never received that parcel, and I drove around all year being none the wiser. *The Laguna hills agent informed I had to do the footwork to acquire a duplicate Arizona title and go from there .*I went on the AZ DMV website , downloaded the duplicate title for,and also called them with questions.they said the title in Arizona was not in my name so there is nothing they can do to help me!*I have an appointment in the San Clemente office on **********. I am dreading what they're going to say. Please, can someone help me ? This is the San Clemente Branch's mistake and I am being punished for it. *Alyson Rogers******@***.com****- ***-**** cell

GetHuman1525634 did not yet indicate what California Department of Motor Vehicles (DMV/RMV) should do to make this right.

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How Do I Replace or Renew My License with the California Dmv?How Do I Register My Vehicle with the California Dmv?
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California Department of Motor Vehicles (DMV/RMV)

Customer service issue
Reported by GetHuman1525634
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2551 others
0 customers following this
Items needed
Name
License number
Address
Date of birth
Vehicle Identification Number
Registration/Plate Number

Timeline

GetHuman1525634 started working on this issue
Nov 8th, 2018 8:15pm
GetHuman1525634 indicated the issue is not fixed yet.
Nov 8th, 2018 8:25pm

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