How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CalFresh phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then put in your zip code.
Here is how our research team describes the way the CalFresh phone system greets you: Press 1 for English. Thank you for calling the CalFresh information line. CalFresh, formerly known as the food stamp Program in California, is a nutrition program that can help reduce health risks by providing access to healthy foods. You can apply for food benefits online or on your mobile phone at www.getcalfresh. Now available in English, Spanish, and Cantonese. To learn how to apply for CalFresh food in your county and talk to a county representative, please enter the 5-digit zip code that you live in now.
Below are some clips we've found from CalFresh's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Press one for English.
Thank you for calling the CalFresh information line.
CalFresh Food, formerly known as the food stamp program in California, is a nutrition program that can help households by healthy foods.
You can apply for food benefits online or on your mobile phone at w w w dot get call fresh dot o r g.
Now available in English, Spanish, and Cantonese.
To learn how to apply for cow fresh food in your county and talk to a county representative, please enter the five digit ZIP code that you live in now."
Excerpt from a call with CalFresh
Friday, March 29, 2024 3:03 PM
They may ask you to say or enter information
"Six.
Please hold while your call is transferred.
Welcome to the Los Angeles County Department of Public Social Services customer service center.
To continue in English, press one.
Your call may be recorded for quality and training purposes.
If this is a medical emergency, please hang up and dial nine one one.
Our menu options have changed.
Please listen carefully to all options to avoid being routed back to the main menu with additional wait time.
If you're calling to complete your renewal for Medi Cal only, you do not have to wait on this line.
Medi Cal only renewals do not require an interview, so you can simply mail your completed packet back to us.
Drop it off at one of our district offices or complete it electronically benefits cal dot com.
If you have an existing case and would like to connect to the self-service system and or speak to an eligibility worker, press one.
Self-service is also available online at benefits cal dot In order to further assist you, I need to verify who you are.
I will be asking a series of questions to verify your identity.
To begin, can you please say your case number or say, I don't have it?"
Excerpt from a call with CalFresh
Monday, March 11, 2024 8:04 PM
What are the hours and when should I call?
CalFresh operates the call center for this 877-847-3663 phone number Mon-Fri 9am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 145 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CalFresh phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CalFresh staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CalFresh is Wednesday.The most busy day to call is Monday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 145 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call CalFresh is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this CalFresh number, but it is also the day with the shortest hold times.
Why call this CalFresh number?
Below is a sample of recent calls to CalFresh, and their purpose. Are any of these similar to the reason you are trying to call?
Unspecified issue: "Yes, I'm on the line."
- From a call lasting 81m 24s , Apr 1, 2024 3:10 PM
Assistance with denied CalFresh: "My CalFresh was denied, and the website is not working. Can't get a hold of anybody on the phone, need help filling form and obtaining correct number."
- From a call lasting 5m 59s , Mar 26, 2024 3:49 PM
Conclusion and closing notes
This is CalFresh's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CalFresh agent. This phone number is CalFresh's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-847-3663 include and other customer service issues. Rather than trying to call CalFresh first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, CalFresh has 1 phone number. It's not always clear what is the best way to talk to CalFresh representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CalFresh. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CalFresh. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.