My SRX is full of water. Its in the dash and my carpets are soaked. I am being told its...

GetHuman1372513's customer service issue with Cadillac from October 2018

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The issue in GetHuman1372513's own words
My SRX is full of water. Its in the dash and my carpets are soaked. I am being told its the sunroof drain hose. That it is a defective design. I paid a lot of my money for my car and if Cadillac knows of this problem why haven't we had a recall to have this taken care of. I can not afford to fix this myself nor do I feel I should have to do so. Is there a plan for Cadillac to take care of this problem ?
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Cadillac

Customer service issue
Reported by GetHuman1372513
Oct 18th, 2018 - a mon ago
I have an issue with Cadillac too
Not resolved
Seen by 3 customers so far
Similar issue to 12 others
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Timeline
GetHuman1372513 started working on this issue
Oct 18th 10:21pm