CVS Customer Service Issues

I am disappointed with the CVS website and the complicated process it takes to schedule a COVID vaccination. As someone with a chronic illness, it was frustrating to navigate through the excessive information required. The website should provide clearer guidance on what information to have ready. Additionally, my previous vaccination experience at CVS was unpleasant, as the person administering it was careless. Due to these issues, I have no intention of returning to CVS. It seems like CVS is more focused on making the process difficult rather than convenient for customers. They need to simplify the steps and make it easier for individuals to access vaccines. CVS should aim to enhance the customer experience instead of creating unnecessary obstacles.

I encountered difficulty canceling my Care Pass subscription yesterday. The online process was confusing, displaying an error message each time I tried. Calling the provided number, I struggled to communicate with a representative due to a strong accent and rapid speech. Despite requesting a slower pace, the agent repeatedly asked for my personal details already on file, making me uneasy. Feeling suspicious, I insisted on canceling without further information disclosure. The agent claimed he needed to put me on hold, to which I objected, insisting I provided ample information for cancellation. The insistence on holding the line to cancel seemed unreasonable and raised concerns of legitimacy, especially with the challenging communication. I find this interaction shady and question the authenticity of the service. It would be reassuring to receive clarification on this concerning experience with CVS.

I am frustrated by the poor online customer service experience. It is nearly impossible to reach a representative and I am constantly redirected without any resolution. Please revamp your website to include accessible representatives who can address inquiries and issues promptly. Ensure there is genuine customer service available. It is essential for a customer-focused company to offer reliable support when required. This matter goes beyond local store resolution and requires attention at a corporate level.

I have experienced issues at our local CVS with their checkout service three times in the last two weeks. On two occasions, they claimed their system was down, yet the self-checkouts were operational. This made me feel undervalued as a customer. Today, during the latest incident, a staff member mentioned that the store manager is encouraging the use of self-checkout. It seems like there might be a lack of focus on customer service with the current manager. If this problem persists, I am considering moving all my prescriptions to other nearby pharmacies such as Giant Eagle, Walgreen's, or Walmart. The CVS store in question is located at [redacted] Robinson Ave in Barberton, Ohio. It is disappointing that cost-saving measures are impacting customer service without being communicated transparently to clients.

I wanted to share my experience with a pharmacy technician named Val at the CVS in Falmouth, Massachusetts. I have been a customer at this CVS for over 30 years and have always received excellent service until recently. Val, who seems to be younger with dark hair, has been extremely rude and unfriendly during the 5th or 6th time she has assisted me with my prescriptions. I feel rushed and as though I am inconveniencing her. I have noticed others have had similar encounters with her. It concerns me because in a small town word spreads quickly. On a positive note, most of the staff are friendly, and there is a newer member, possibly named Jessie, who stands out as a great addition to the team. I hope this feedback can address the issues with Val as her behavior can impact the working environment negatively. Mrs. Barresi

Every time I attempt to log into my CVS pharmacy account, I receive an error message stating my password is incorrect, despite changing it recently. I encounter this issue consistently and believe it requires attention on your end. I rely on the Simple Dose packaging service for my medication refills. When I checked this morning, it showed my prescriptions were picked up on April 9, even though I have not collected them. Please rectify this discrepancy by reviewing your records. Around a year ago, I transitioned from the CVS pharmacy at [redacted] S Main in Joplin MO to the one located at [redacted] E 7th Street due to unsatisfactory customer service at the former. The staff, including the Pharmacists, at the Main Street site were impolite and unhelpful, except for a technician named Dana. Improved customer service and interpersonal skills training may be beneficial for these employees. My insurance plan limits me to CVS Pharmacies; otherwise, I would have switched to another pharmacy sooner. The team at the 7th Street location, particularly a technician named Ruby, has been consistently welcoming, friendly, and knowledgeable, demonstrating excellent customer service. I anticipate your prompt response and effective resolutions to the highlighted concerns. Sincerely, J.M.

On April 1, I placed an order with CVS (the Saline branch) for delivery of my medications. I received a confirmation email, followed by a cancellation email five minutes later. The following day, I visited the CVS store to collect my medications and inquire about the delivery cancellation. Unfortunately, I was provided with false information alluding to issues with my prescription insurance without any clarity. Subsequently, I noticed that I had been charged twice - once for the undelivered medications and again for the same items I had obtained in person. When I contacted the CVS pharmacist, they directed me impolitely to address the double billing with the bank and incorrectly attributed the non-delivery to my prescription insurance, which is not related to the delivery service. I am seeking clarification on the delivery issue and a resolution to prevent its recurrence. CVS should rectify any double charges instead of requiring me to resolve it through Amex.

On April 1st, I had set up a medication delivery through CVS at the Saline store. I received a confirmation email for the delivery, but shortly after, got another one saying the delivery was canceled. The next day, I went to CVS to collect the medications in person and questioned why the delivery was called off. Unfortunately, I was given an untruthful answer about my prescription insurance. To my surprise, I later realized I was charged twice - once for the undelivered drugs and once for the ones I picked up. When I contacted the CVS pharmacist about the double billing, they unpleasantly directed me to the bank and falsely blamed my prescription insurance formulary for the delivery mishap. This excuse did not make sense as the formulary and insurance are not connected to the delivery service.

On April 1, I had arranged for my medications to be delivered by CVS at the Saline store. I received the delivery confirmation email, followed by another email canceling the delivery five minutes later. When I visited the store the next day to collect my medications and inquire about the cancellation, I was given a vague explanation blaming my prescription insurance. To my surprise, I later discovered that I had been charged twice - once for the undelivered medications and another for the ones I picked up in person. Upon contacting the CVS pharmacist, I was rudely redirected to the bank regarding the double billing and falsely told that my prescription insurance formulary was the reason for the non-delivery, which doesn't relate to the delivery process at all.

I have had an excellent experience at my local CVS Pharmacy. The staff members are wonderful and provide great service. Each employee has a specific role, whether it's working at the counter, the drive-up window, filling prescriptions, or assisting where needed. They are attentive and efficient, taking care to make sure prescriptions are handled correctly. The pharmacists are well-informed and always prioritize my needs. It's refreshing that they even remember my name. I would like to find a way to show my appreciation to them and let others know about the exceptional service at store [redacted].

On Tuesday, April 18th, I returned the Systane Eye Drops Complete PF for $32, as one vial malfunctioned, not dispensing drops correctly. Despite explaining the issue at CVS located at [redacted] Castleberry Road, Cumming, GA, the clerk refused compensation or replacement due to the package being opened. This interaction left me feeling frustrated with the clerk's unyielding attitude. Contrasting this with Amazon's customer service approach, where the customer is typically accommodated, CVS's stance was disappointing. I made the purchase on April 7th and initially raised the concern over the phone on April 18th, referencing case # S[redacted]. Feeling unheard, I'm now documenting my complaint by email, as I fear my issue may not be addressed.

Hello! I had an old CarePass account, [redacted][redacted], since [redacted], but it was mistakenly deleted by a CVS phone representative a few months ago. They reinstated it with a new card, [redacted][redacted]. Previously, I used to receive rewards in the mail identifying me as one of Indiana's top CVS savers, which I haven't received since my old account got deleted. I have called five different times, even enduring a call that lasted 1 hour and 45 minutes. As I write this complaint, I have been on the phone with several CVS representatives for 46 minutes. Sadly, I have been put on hold multiple times without any resolution. My current account indicates that I need to sign up for a CarePass membership, even though I already have one, and I am still being charged $5.00 a month without being able to use my $10 monthly reward. When I visited CVS to use my 50% off coupon that I transferred to my card online, the cashier couldn't find it, so I left without making a purchase. I am incredibly frustrated with this situation. If the CVS person hadn't deleted my account, none of this would have happened. I am considering canceling my membership, moving all my prescriptions to Walgreens, and not returning to CVS, despite having been a loyal customer since the 1990s. Sincerely, Lisa P. Still on the phone with CVS after 52 minutes and being transferred again!

I need to file a complaint about the CVS on High Street, either in Portsmouth or Chesapeake, Virginia, as it's located right on the border line. The contact number is [redacted]. I am dissatisfied with the service I received tonight when I went to pick up the medications I requested on Monday 4/18. Although I was informed they would be ready for pick up on Tuesday 4/19, upon arrival, I found the drive-through closed, forcing me to enter the store for my medication. I was surprised to find out that while my son's prescription was ready for pickup, mine was not. This inconsistency is unacceptable, especially considering past issues I have encountered at this location. I am frustrated and demand a response to address this matter promptly. The explanation provided that they were two days behind schedule did not suffice, especially since my son's medication was ready while mine was not. Due to this poor service, I will be patronizing a different pharmacy and will share my negative experience with others who may consider CVS. Another trip and additional gas will be required tomorrow due to their failure to have my medications prepared as promised.

On April 1st, I arranged for CVS at the Saline store to deliver my medications. I received a confirmation email for the delivery but then got another email five minutes later stating that the delivery was canceled. The next day, I visited the store to pick up the medications, and I was wrongly told that the delivery was canceled due to my prescription insurance. The following day, I realized that I had been charged twice – once for the undelivered medications and again for the ones I collected in person. When I contacted the CVS pharmacist, I was rudely redirected to the bank about the double billing issue, and my prescription insurance was falsely blamed for the non-delivery, which had no connection to the delivery process. I am seeking an explanation for the non-delivery and assurance that future deliveries will not be disrupted. Additionally, I expect CVS to take responsibility for any future double billing concerns rather than urging me to resolve them with my credit card company.

Recently, I went to pick up my prescriptions at CVS and noticed that the dosage on my Celebrex was incorrect. The prescription was for 200mg, but they had given me 100mg instead. I called the pharmacy and spoke with the head pharmacist about the error. I explained the discrepancy, and he informed me that he had changed the dosage because he thought it would be more suitable. I reiterated that I wanted it filled as prescribed. This isn't the first time I've had issues with this pharmacist altering my medications. Previously, he had refused to dispense my prescription for Methocarbamol, stating that the doctor shouldn't have prescribed it for me. I am feeling very frustrated with these mistakes.

Dear Team, I, Umesh Ahuja from Mumbai, India, recently received a package containing Ibrexafungerp 150mg medication for my father who was hospitalized. The medicine was sent by a friend from the USA via FedEx and delivered on March 28, [redacted]. Unfortunately, my father passed away on March 25, [redacted], before he could use the medication. I am seeking assistance to return the medicine to CVS pharmacy, located at 5 Penn Plaza in Manhattan, NY, USA. I have the purchase and courier receipts with me. I would appreciate your help in facilitating the return of the medication so that I can send it back promptly and receive a refund. I eagerly await your response. Thank you. Contact: Mobile: +91 [redacted] Email: [redacted]

I have been a loyal customer of CVS for years, getting all my prescriptions filled there. Recently, I noticed a change in pharmacists, and the new one has been quite unpleasant and even rude. Lately, I've had issues with my medications not being ready on time. The pharmacist asked me to call on the day I need them filled, but then says he's too busy to do it when I call. This has led me to call multiple times a month just to get my meds, causing a lot of stress since I rely on them daily. In the past, I could get my prescriptions a few days early without any problems, so I'm frustrated with the current situation. With so many prescriptions to fill each month, I expect better service and won't tolerate feeling like a burden. I live far from the pharmacy, so these extra trips are not convenient or necessary. I will be looking for a new pharmacy moving forward.

Hello, I am Brandy Woods, and I have been experiencing a prolonged issue with your gift card department. On November 2, [redacted], I purchased a Vanilla One gift card for $[redacted].95, which failed to activate. After returning to CVS, the manager advised me to contact corporate for a refund. Despite purchasing another card, the same issue occurred. Following several calls to the corporate office, my funds were promised to be returned by December 14. However, instead of a refund, $[redacted].80 was subtracted from my account. Despite multiple attempts to resolve this with CVS, my bank, and corporate, the situation remains unresolved. After learning that only $[redacted].90 has been refunded, I was disconnected by a manager during a call on April 27. This has left me extremely frustrated. I am desperate for assistance and resolution via email or phone communication. Thank you, Brandy Woods

Recently, my husband contacted CVS on Warren Ave in East Providence to inquire about having our medications delivered. He was informed that he had two prescriptions, while I had four. The representative mentioned a delivery charge of $4.99 per bag, totaling $9.98 for both our medications to be delivered to the same address within two to three days. We used to enjoy free same-day delivery in the past, so this new charge is disappointing, particularly given the neighborhood's economic circumstances. Despite indicating we would pick up the medications ourselves, upon my husband's visit, only his two prescriptions were provided. When I called CVS to address this, the pharmacy indicated that my two medications had been returned to stock as they were supposed to be picked up the previous day, although we had informed them we were coming. I feel this was unjust and possibly retaliatory due to our refusal to pay for delivery. If this continues, we may consider transferring our business to Walgreens across the street, as we have been loyal CVS customers for nearly 28 years and rely significantly on their services.

I would like to file a formal complaint regarding the customer service I received at the CVS pharmacy on [redacted] E Hampton Road in Whitefish Bay, WI [redacted] today around 7:00 PM. The CVS staff members I interacted with were "Ali" and "Latasha." I went to pick up a prescription that my doctor had sent to the pharmacy. However, "Ali" mentioned that the prescription was out of stock, despite a prior confirmation message. When I asked for assistance, "Ali" and manager "Latasha" declined to provide their last names and were unhelpful. Feeling mistreated, I started recording our conversation. I believe that this issue needs to be looked into.