I have received two text messages concerning my upcoming second Covid shot, scheduled o...

GetHuman5871987's customer service issue with CVS.com from March 2021

Help with my CVS.com issue
The issue in GetHuman5871987's own words
I have received two text messages concerning my upcoming second Covid shot, scheduled on *-**-** @ *:** pm. Each message tells me I must complete pre-appointment forms before my second vaccine dose. When I type in the link sent to me it does not give me an option of any appointment forms or further instructions. NOTHING! Last week I went to the CVS where I received my first shot and where I will be going for the second shot but they didn't know what to tell me other then to come a half hour before my scheduled shot to fill out any paperwork which they seemed to know nothing about. Now what???

GetHuman5871987 did not yet indicate what CVS.com should do to make this right.

How GetHuman5871987 fixed the problem
I went to the site where I was to get my second shot and told them my problem, they told me to come in ** minutes before my scheduled shot. I received a second notice on my cell phone and went to the store again and a nice young men gave me a paper with the correct e-mail to sign in. But when I did the site stated there were no appointments available for the day and time I was previously scheduled. So I made a new appointment but went back to the CVS that morning and they told me I was on the schedule for my appointment. I just received a text today stating I missed my scheduled appointment but I had my second shot the previous day as originally scheduled. None of the text links that were sent to my phone sent me to the correct site. Very confusing!!!
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CVS.com

Customer service issue
Reported by GetHuman5871987
Mar 22nd, 2021 - 2 months ago
Fixed
GetHuman5871987 shared how to fix
Seen by 4 customers so far
Similar issue to 1201 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5871987 started working on this issue
Mar 22nd 1:19am
GetHuman5871987 confirmed the issue is fixed. Hooray!
Mar 25th 9:01pm

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