COVID vaccine appointment March **, **** at CVS in Glenmont, MD. Customer name is Richa...

GetHuman5867039's Complaint issue with CVS.com from March 2021

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The issue in GetHuman5867039's own words
COVID vaccine appointment March **, **** at CVS in Glenmont, MD. Customer name is Richard Wheeler. Pharmacist wrote WILLIAM WHEELER on Vaccine card. When this mistake was pointed out to the person their response was" "what do you want it to be? Robert, Mark, John? I'll make it whatever you want it to be." Then the pharmacist was heard saying "old people are so difficult." The customer heard it all, had not even left the pharmacy and was making an important observation about his vaccine card having the wrong name written by the CVS employee. When called and asked about it it was all denied! Marcia was the pharmacist dealing with this issue and she denied it when called about it. Customers were avoiding getting in line to see her since they were seeing how rude and mean she was towards other customers there. This is the second complain about this specific CVS and its pharmacist. We hope this matter is corrected.

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CVS.com

Complaint issue
Reported by GetHuman5867039
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 1208 others
0 customers following this

Timeline

GetHuman5867039 started working on this issue
Mar 20th 5:54am